Privacy Policy

This Privacy Policy explains how Royal Hospital (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Notice explains how we collect, store, use, disclose, and safeguard your information when you interact with us, whether you are a patient, patient relative or employee. Please read this notice carefully.

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Information We Collect

• Patient details such as name, phone number, and appointment preferences.
• Doctor and department selection, appointment date and time.
• Payment transaction details (processed securely via Razorpay with Axis Bank as the acquiring bank).

How We Use the Information

• To schedule and confirm hospital appointments.
• To send reminders, updates, and confirmations via WhatsApp or SMS.
• To process payments securely through Razorpay.

Data Protection

• All patient data is stored securely and used only for appointment and hospital communication purposes.
• Aixbot does not sell, rent, or share patient data with third parties, except as required to complete payments or comply with legal obligations.